General Description

• Profit & Loss and operational responsibility of the department

Specific Accountabilities

• Lead all operation team, Export, Import & Documentation.
• Ensure that financial and volume budgets are met.
• Ensure timely and correct accruals with as little as possible variances.
• Ensure fast issuance of invoices.
• Ensure that DSO and DPO targets are met.
• Improve productivity.
• Ensure prompt closing of jobs.
• Monitor and follow up financial reports.
• Ensure complete, correct and timely input of tracking events.
• Monitor costs and find ways to reduce them.
• Maximize profits.  
• Provide resp. ensure training/coaching of staff.
• Instill and monitor operational excellence to/of staff (continuous quality improvement).
• Ensure timely and accurate documentation.
• Ensure smooth operation and satisfaction for external and internal clients.
• Develop close partnerships with internal and external clients.
• Proactively identify current and future needs of clients.
• Ensure good working relationships with external business partners.
• Build team spirit within own dept. and ensure fruitful/close corporation with other depts. and branches.
• Develop cross departmental/functional/operational solutions for the benefit of the company
• Ensure compliance in all respects (company regulations, policies, procedures, etc.)
• Set up and monitor targets resp. KPI’s for/of staff.
• Support sales team incl. joint visit to clients.
• Follow up and ensure satisfactory conclusions of customer complaints/claims.
• Other tasks as assigned by PMO Director.
• Maintain and follow company rules, regulations and Health, Safety and Environmental Standards.

Skills Required

• Strong operational background
• Computer literacy (Words, Excel, Power Point)
• Leadership and human resources management
• Team building/player
• Service mind
• Business Development Talent
• Problem solving
• Analysis and planning
• Work under pressure
• Fluent written and spoken English

Experience and Qualifications

• Bachelor’s Degree or higher
• Minimum 10 years of relevant working experience