The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

You lead and manage an integration of functions from Sales and Customer Relations through a multi skilled frontline team. Together with the store commercial team, you develop commercial opportunities through knowledge of the IKEA range, life at home, the local market competition in all sales channels and the customer's ever-changing shopping behaviour. You maximise the potential of the IKEA home furnishing accessories (HFA) turnover, volume and profit by securing the easy buying experience of the customer and by highlighting opportunities for growth. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road.

• Optimising the customer shopping experience through a deep understanding of life at home and the competitor landscape in our market.
• Securing a high level of merchandising basics and store in shape as new for the markethall (accessories) area of the store.
• Secure highest product availability at lowest possible cost contributing to creating great customer experience and effective & efficient operation.
• Secure commercial opportunities and priorities in a multichannel environment through sales steering of top articles, range presentation, cross merchandising, execution of the service offer, local relevance and knowledge on competition in order to maximise growth.
• Ensure the right number of co-workers in the right place at the right time to run their areas successfully and ensure that the co-workers are ready and available to deliver a high level of customer service in a truly multi skilled environment.
• Support a customer-friendly and efficient execution of the payments, exchange & returns, click and collect process, and digital and physical shopping tools.

• Passion to develop the IKEA business and values within a new store format and a new organisational structure & approach.
• Passion for working together with all functions in the IKEA store to consistently find opportunities for continuous improvement with a strong growth mindset.
• Passion for products and selling while striving to ensure that the customers consistently have an easy shopping experience and that IKEA is able to exceed customer's expectations.
• Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
• Passion and interest in people's everyday life at home and home furnishing.
• Proven record of strong and successful leadership and skilled in creating a high commercial performance.
• Strong knowledge of the HFA product range & IKEA commercial merchandising principles.
• Strong knowledge of the IKEA retail concept and principles of selling the IKEA product range (price & quality levels, sales steering, democratic design, 10 step work method, active selling, range presentation & commercial review).
• Strong analytical and strategic skills, including the ability to steer the business in a multichannel environment.

Please apply by 17 July 2022.