Job description

Responsibilities include, but are not limited to:

• Oversee the operations of customer service teams to ensure set targets are met.
• Take care of extraordinary customer complaints and provide suitable solutions.
• Ensure of continuous improvement on customer experience & feedback management.
• Develop and training program for all departments within the internal and external structures.
• Align the service and parts sales strategies with the company objectives and brand image of the multiple product brands.
• Develop strategies to maintain high competency of human resources to meet future business needs.
• Motivate the team and create an environment of overall collaboration, communication and exchange of information within the department between the market and brands as well as with all locally associated partners.
• Ensure compliance with all general and company policies when carrying out job duties.
• Develop the Customer Service budget and control expenditure.
• Update knowledge management to improve customer operation performance.

Profile

• Bachelor or Master Degree in Business Administration or related field.
• Relevant working experience in after sales operations.
• Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
• Strong leadership skill, providing solving, proactive, and initiative
• Analytical, strategic thinking and planning
• Good command of listening, written and spoken Thai and English
• Computer Literacy and SAP knowledge is an advantage