We are now looking for professional and competent candidates for the position of Department Manager – Customer Relation Management.

• To seek to understand customer segments and their needs to foster relationship with various card members and to present specific goods and services to them
• To give special care and treatment to Scarlet and Platinum card holders
• To provide special services to VIP customers
• To provide the information to management about customer relation concern / complaint for continual improvement of CRM system
• To Support, supervise and coach subordinates to achieve optimum results in regard to the objectives of the function and personal development of the employees

• Bachelor's Degree or MBA in Marketing or business management or related field
• At least 10-year experience in Customer Relation management / CRM
• Candidates from Retail, Banking, Hotel, Service industries are encouraged to apply
• Fluent in English
• MS Office : Word , Excel , Power Point
• Possess strong leadership and team management
• Creative, hard-working and service-minded
• Strong interpersonal skills and customer focused