Position Summary

This position will manage, lead and operate all Samsung Brand shops for providing satisfied service to consumers. Strong leadership and people management skills are required to direct and supervise all the operational functions within overall Samsung Brand shop nationwide:

• Oversee overall image of the SES stores as well as provide leadership and goal settings
• Ensure compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell-out strategies
• Drive planning and execution of visual changes product and customer management for handling and overseeing all the day-to-day processes that are carried out in the stores nationwide
• Manage product inventory, PC salespersons, goods for display, sales target by stores

Role and Responsibilities

• Execute the plans and programs of the marketing department with regards to Samsung Brand shop and interpret and clearly communicate brand messages and programs
• Hitch-free execution of Samsung Brand policy and guidelines on Brand Shops, Shop-in-Shop, Samsung Mobile shops and Samsung Preferred Partner outlets
• Ensure friendly interface and consistent efficiency in project management regarding process, turn-around-time, and satisfaction scoring by internal and external customers
• Successful execution of the Brand Shop creation plans, as agreed and set out by management and the shop owners
• Efficient manage and communicate the project stages and ensure that shops are set up and maintained in accordance with Global Samsung standards and with appropriate approvals
• Efficient manage the brief-to-build process with all design, fitting and installation agencies or partners. Provide properly dissemination of needed information (both internal and external) to achieve seamless synergy in all shop creation process
• Accurate record of in-shop activity, sales performance, promotional activities and customer loyalty programs
• Manage and closely monitor online information touch-points and media communities that are linked to Samsung with regards to Brand Shop location information, product availability and service points
• Generate and take ownership of target-attracting initiatives within the Samsung Brand shops and other sales points
• Accurate collation and dissemination of information in area of Samsung brand shops, sales data capture, feedbacks on all brand shop activities and timely submission of all reports
• Ascertain non-display of competition products in Brand Shops or Samsung-Specific display areas. Effectively monitor the activities of competitors with regards to Brand Shops
• Ensure each loyal shop-owner enjoys incentives and promotional program benefits allocated by management. Ability to explain and justify customers' requirements, possible service and adjust needs in layman's terms
• Occasionally coach team regarding product specification and technical issues
• Research and analyze market trends, competitors, products and stock movement and take appropriate action to maximize revenue
• Encourage PC Salespersons to increase sales and serve consumers in a professional manner and contributes
• Ensure that the products and goods which are in store are fully satisfying the needs of customers in term of goods on display, inventory, customer demand forecasting, etc.
• Performs other duties as assigned by management /direct supervisor

Skills and Qualifications

• Bachelor and Master's degree in Marketing, Business Administration and Management
• Minimum 10 years' experience for overall retail stores, chain stores, franchise operation management and sales background is preferred
• Direct experience in high traffic and high volume retail stores management
• Demonstrate ability to improve customer satisfaction and drive customer loyalty
• Solid experience with visual merchandising or visual displays according to brand guidelines
• Mature, proactive, positive thinking with result-driven
• Excellent communication, presentation and well-organized skills
• Experience in best practice of customer service techniques
• Strong people management including coaching and mentoring team
• Strong business acumen, passion for sales and achieve-oriented
• Strong numerical, analytical, and project management skills
• Strong mediating, problem-solving, and improvisation skills
• Ability to work under high pressure, manage complex, competing priorities and time line
• Computer literacy in term of Microsoft Office especially Excel and Power Point
• Knowledge in digital marketing / e-Commerce is a plus
• Good command of English both written and spoken