Where you fit in

Mobility is the Future Growth engine of Shell and Thailand is one of the Giant Growth Markets, Pakistan is a turnaround Market in the East.

The Information and Digital Manager is part of the East IDT LT (Leadership Team) and member of the Business LT.

What's the role?

The IT Manager is end-to-end accountable for the full reach and scope of their IT Business Portfolio. You will own the IT Strategic Plan for the Portfolio, co-creating and evergreening IT's technology and data response to business vision, priorities and challenges through the business facing natural team. Adjoining the IT Strategic Plan, the IT Manager must identify, select, refine, and relentlessly manage a robust pipeline of technology and data opportunities that target the unlocking of new sources of business value from recognized business and customer problems. Equal emphasis should be placed on value realisation from Portfolio optimisation opportunities, as well as scale
and replicate opportunities. Diligence in benefits realisation should be observed, with emphasis on value protection (avoidance of value erosion) across investments.
You will manage risk across the Portfolio and drive compliance to agreed Enterprise IT standards, representing this agenda equally to business stakeholders. The business-facing natural team must be mobilised by the IT Manager and orchestrated effectively to understand the business vision and deliver key outcomes, as captured in the corresponding IT Strategic Plan.

Success is judged against fulfilment of business KPIs and effective management of risk across the IT business portfolio by the business-facing natural team. Key components of the role include:

• Stakeholder Management
• Integrated Business and IT Strategy
• Value Generation & Protection
• IT Portfolio Management
• Business Intelligence
• Innovation

Stakeholder Management

• Manages a network of business and x-functional IT stakeholders, structuring
  relationships to build rapport, trust, and mutual respect.

• Leads business stakeholder engagements and seeks to inform, influence and challenge, using data driven insights to frame compelling stories.
• Champions and role-models a One Team mindset and aligns and orchestrates the business facing natural team(s) to enable the right business outcomes and yield value from technology and data.
• Inspires and coaches others to operate commercially and demonstrate value from technology and data.
• Manages actively the reputation of the IT business portfolio and IT Function by telling the right stories and using the right data points at the right time.

• Grows and refreshes internal and external networks to elevate future business
  differentiation through technology and data.

• Captures feedback from business stakeholders in a structured way during the annual Business Survey exercise.

Integrated IT and Business Strategy

• Owns, co-creates, and evergreens the IT Strategic Plan for the IT business portfolio.
• Operates as the business co-pilot, leading with commercial mindset to enable business vision and fulfil business KPIs from technology and data.
• Demonstrates art of the possible with technology and data, orchestrating prototypes to demonstrate new business models and additional sources of profit.
• Shapes and guides technology investment decision-making, fully aligning choices to defined business priorities or challenges.
• Represents robustly the Enterprise IT strategy and associated standards for business compliance and scaled management of risk.

• Drives technology adoption for deeper customer penetration and competitive
  differentiation.

• Drives data commoditisation for business enablement and future revenue generation.
• Challenges business models and processes no longer adding value, recommending options to pivot.
• Supports business planning and facilitates complementary IT processes.

Value Generation & Protection

• Obsesses about unlocking business value and applying a commercial mindset to all aspects of the IT business portfolio.
• Balances value generation from new investments with value harvesting from existing assets and the IT business portfolio landscape.
• Works the Value Funnel relentlessly, refining, and prioritising opportunities consistently coaching IT Advisors to pursue and refine standalone opportunities.
• Protects value by managing opportunities across the opportunity lifecycle, transparently tracking, and sharing investment performance against KPI fulfilment to evidence value yields.
• Builds compelling and robust business cases, managing IT Advisors to frame the commercial opportunity, business benefits, and associated business change/impact. Drives clarity of investment cost (OPEX/CAPEX), and defines IT performance metrics, measurements, and benefits.
• Ensures value data is correctly represented and managed in ServiceNow.

• Manages a calendar of PIRs to extract learnings that inform future opportunity
  development and investment decision-making.

IT Portfolio Management

• Seeks input to the IT Strategic Plan from across the business-facing natural team, refreshing the Plan with the team consistently during the year.
• Positions Enterprise IT standards and policies correctly in management of the IT business portfolio.
• Orchestrates and brokers across functional lines to translate business requirements into value-enabling outcomes.
• Balances business IT portfolio risk and health with speed to value.
• Drives the Portfolio to consider innovative ways of reducing cost and harvesting additional business benefit from the existing technology and data landscape.
• Takes the challenge to the business on cost optimisation, managing conversations around business process harmonisation/standardisation.
• Takes accountability for the delivery of safe, reliable, secure, and affordable operations by the IT portfolio in line with SLAs.

Business Intelligence

• Understands the RDS Group vision, strategy and purpose and how the business portfolio contributes to its fulfilment.
• Understands the value chain of the business portfolio, customer journeys, and customer touchpoints.
• Applies business KPIs to measure IT business portfolio performance.
• Explores new market entrants, disruption, and competitor movement, prioritising the IT business portfolio's scope accordingly in mitigation and response.
• Generates compelling and provocative thought leadership informed by internal and external insights and research.

Innovation

• Champions new ways of being - individually, in their team(s), and across the IT business portfolio to maximise the value possible from technology.
• Advocates for technology and self-starts to inform themselves about new and emerging technologies (products and services) through a rich network of internal and external stakeholders, as well through industry events.
• Advocates the use of data to drive fact-based discussions and decision-making, seeking insights that inform technology choices.
• Advocates the use of new approaches, where beneficial, to their work and the work of their team(s), including design-thinking methods, prototyping, and agile ways of working.
• Fosters a fail-fast mindset within their team, inspiring others to learn from failure and apply learnings to future work.
• Inspires customer-centric approaches to strategic analysis, opportunity development, and solution design.

What we need from you

• Business Leader: Speaks candidly and with authority about commercial aspirations and resulting business strategies, priorities, and models. Recognises business KPIs, challenges
  and risks to success. Inspires others to build and demonstrate a commercial mindset. Adopts customer-centric ways of working.

• Technology Practitioner: Frames and brings to life compelling stories about the commercial opportunity possible from technology adoption/exploitation. Demonstrates observable technological prowess through curiosity about the art of the possible and access to a range of external thought leaders. Orchestrates effectively the business facing natural team - brokering agreements across IT and functional lines when required.
• Represents strongly and to its fullest extent the Enterprise IT strategy, balancing IT priorities against business demand to ensure compliance across architecture, platforms, and data. Shares business insights to IT colleagues to inform service development and to aid planning around service readiness timelines. Generates thought leadership consistently from a mix of internal and external sources/networks, shaping this to talk to the most relevant business themes.
• Digitally Literate: Speaks with authority about new and emerging products and services. Seeks to challenge business stakeholders constructively by demonstrating the disruption potential from new technologies and opportunity points for new business models.
• Data Fluent: Inspires their team to form data driven insights and visualise these to inform opportunity development and decision-making.
• Agile: Collaborates transparently across all stakeholders and builds a culture of agility within their team.
• Prototyping: Advocates the use of prototypes to demonstrate possible business value. Encourages use of prototyping tools by their teams to demonstrate value quickly, else fail fast and exploit learnings.

Company description

Shell's presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand.The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the country's developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
• We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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