Are you up for the challenge? Being accountable for all Information & Digital Services and Operations delivered to Mobility (Retail), partnering with your colleagues to provide the best possible user experience to our customers. Shell Mobility is the face of Shell and the Electric Vehicle charging business contributes to Shell Group's net carbon footprint ambition. At our 46,000 service stations worldwide, we interact with millions of customers every day and we plan to grow this presence to 55,000 sites by 2025. This is your opportunity to play a part in a growing business and developing IT operations of the future, applying data and insights to deliver world class services. Information and Digital Technology(IDT) specialists are vital to how we leverage and deliver global digital solutions.

What's the role

You're going to be a key part of the IDT and Operations team for our Mobility business in the East markets; over 4000 retail sites in 7 countries. This team delivers secure, reliable and affordable operations to the Downstream Mobility business. As Information Technology and Digital professionals with a business lens our focus is to unlock value and support Shell's growth ambitions by growing our position as the largest retailer in the world. In this role you are accountable for the Information & Digital Technology operations of all Thailand retail sites. Working with the suppliers and internal teams to ensure smooth operations, including support and fixes of operational issues. Thailand is one of the three largest markets in the East for Shell and as such a key market to ensure perfect experience for our large customer base. Your role will include:

More specific responsibilities include:

• End-to end accountability for all Information and Digital Technology Operations
• Supporting the IDT Manager and accountable for the operating plan, budget and operational lifecycle of services and products
• Managing supplier performance and contracts
• Reviewing the landscapes and products for enhancement and continuous improvement opportunities
• Responsible for information risk management and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements
• Identifying of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; in optimizing landscape Total Cost of Ownership
• Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analyzing and understanding business functional and non-functional requirements – and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones
• Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business-Critical landscapes
• Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing the latest estimates per quarter. Works closely with the relevant teams to ensure prompt payment of invoices
• Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts
• Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure

What we need from you

• Degree in IT or equivalent with 7+ years of Corporate IT experience
• Proven experience in IT Service Management
• Be adept in leading large natural teams including multiple third parties
• Excellent oral and written presentation skills
• A continuous improvement mindset to drive operations of the future
• Proven customer focus and empathy
• Ability to build strong collaborative partnerships with senior business stakeholders
• Resilience, courage and the willingness to challenge and manage business expectations
• Will be an advantage with experience in information risk management or Cyber Defenses, exposure in retail, transportation, or electric mobility sectors
• Fluent in both Thai and English Communication skills including writing, speaking, and reading

COMPANY DESCRIPTION

An innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you'll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

• We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we'll take it from there.
• We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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