The business serviced is Commercial Fleet Thailand

Contract Management:

• Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
• Execute contract legal and fiscal requirements, working with local legal focals
• Follow-up directly with customers on missing contract documentation
• Ensure contracts are signed and stored in line with local country requirements
• Review contract performance as part of SCM process
• Own contract documentation archiving and termination of customer contracts
• Support preparing for tender bids

Pricing:

• Set up and maintain end to end pricing data, including setting up standard and non-standard rebates and monitor rebate and sales performance.

Trouble Shooting:

• Provide "One Team" support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
• Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers

Data Integrity Management:

• Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA

What we need from you:

• Bachelor degree preferred (Business related major) or equivalent experience
• Demonstrated ability and commitment to build Customer Success
• Experience in Microsoft Office; GSAP/ H3 experience preferred
• Strong customer relationship management and interpersonal skill
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer's needs, while staying within the policies and procedures of Shell
• A good understanding of Commercial & Economic Acumen and Value Chain methodology: being comfortable and eager to learn with complex business models and deal structures in what is a new commercial business for Shell
• Understand the activity, business and needs of customers and stakeholders, providing the great and promptly support to customers and business to sustain business growth and profitability.
• Good strategic thinking and problem-solving skills
• Able to demonstrate a continuous improvement mind-set
• Attention to details when dealing with Data Management and high focus on Compliance
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
• A passion for the energy transition, and agile working for new business transition model
• Excellent communication skills in both Thai and English