Working place Muang Thai - Phatra Complex Building (MRT Sutthisan)

• Define, design, and implement a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness.
• Create and report on performance metrics for service delivery to identify areas requiring improvement.
• Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement.
• Utilize available information, metrics and evaluations to develop recommendations for change.
• Guide to improve IT internal processes to assist with service improvement initiatives to ensure all processes are compiled and aligned to standard.
• Manage section include staff appraisals, disciplining, pay reviews and career development.

• Bachelor/Master degree in Computer science, Computer engineer, Electrical engineer, IT, MIS.
• Age 35-40 years.
• Experience 5-10 Years in IT service management.
• Experience 3-5 Years in Project management.
• Understanding ITIL process Knowledge.
• Database configuration and administration skill.
• Knowledge in IT Security standard and compliance policy control (Thai Cyber law, ISO/IEC 27001/17799, ITIL, etc.).
• Self-motivation, Presentation, Good relationship.
• Thai nationality only.