1.) Business

• Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits
• Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking
• Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines
• Ensure crisis management system is followed as requires to maintain efficient operations
• Ensure good public relations efforts a s requires enhancing and preserving a good company image

2.) Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target
• Evaluate sales trends and take appropriate
• Action plan to close the sales gaps
• Provide input to Area Manager and Shop Manager on local programs to maximize the impact of Local Shop Marketing

3.) People

• With the agreement of the appropriate Human Resources Manager and Management, take appropriate employment actions to ensure quality of management and proper staffing levels
• Lead the team to create, develop and update any related procedures/ systems and operational manual
• Coach, counsel and develop Area Manager and Shop Manager in the achievement of company standards and their personal development plans
• Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development
• Utilize a communication process to ensure all staff is aware of expectations and performance standards
• Ensure that any government regulations are upheld by all management staff

4.) Customer

• Ensure 100% customer satisfaction at all time
• Ensure all shop operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures
• Ensure Area Manager and Shop Manager resolves customer complaints in a proper and swift manner

5.) Perform other duties as assigned by Management Team

• Age over 40 yrs
• bachelor or Master Degree in BA or related
• Experience in Food Business or related fields
• People skill needed: Teamwork, Leadership, Diversity (value the different), Integrity
• Business skill needed: Thinking ahead, Driving result, Customer focus, Innovation