Job: Operations

Primary Location: Asia-Thailand-Bangkok

Schedule: Full-time

Employee Status: Permanent

Posting Date: 06/Nov/2022, 9:05:08 PM

Unposting Date: Ongoing

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Role Responsibilities

Job Purpose

To manage and control the settlement team involved in handling Settlement functions with following objectives:

• Maximizing productivity
• Ensuring that efficient and good quality is provided to the customers to meet or exceed their expectations.
• Ensuring that operations are strictly compliance with local laws, regulations and Group Policies
• Maintaining a good level of control on transactional risk.
• No failed audits
• Backup function within a team to ensure the smooth operations.

Summary of Main Tasks

• Lead and manage the operation of the unit.
• Manage and control the function of Local Settlement team
• Ensure that operations are efficiently managed in strict compliance with local laws and regulations and in line with Group Operation Risk Policy
• Implement IT / IS development and enhancement to meet requirement of securities operations and provide reports to management and Group Network Management / Performance Management / Planning
• Liaise with SeCCuRe IS to ensure that enhancements are to specification, and are tested before implementation.
• To act as BCP coordinator and handle other related projects/tasks when required

• Monitor and control the operation within the unit to ensure that the Bank is not place at risk when in handling transaction and that highest standard of processing is maintained

• Provide information for risk management report i.e. KCS, KRI , etc and also review other Securities reports for purpose of monitoring and controlling

• Assist other team members when required

• Supervise and resolve all enquiries and problems to customers, relationship manager and subordinate.

• Supervise and manage Local Settlement team to execute all activities promptly by the relevant deadlines and respond to client's instructions and enquiries relating to Local Settlement process.
• Provide direction and assist to manage Local Settlement team

• Assist other team members as required.

Interface with Customer / Relationship Managers / Business Unit

• Ensure the highest levels of customer service and proactively seek improvement as per customers' needs and requirements.
• Responsible for meeting or exceeding customers' expectation.
• Cascade this relationship downward to all subordinates and accounts team.
• Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.

Service Standard

• To review, manage and improve turnaround time of transactions to ensure that the service level meet the target standard at the least.

Service Quality

• To build up service excellence, customers focus mindset and quality culture in the team.
• Manage quality of client's reporting and Local Settlement's activities to achieve the highest levels of efficiency and cost effectiveness
• To provide and continuous improvement services related Local Settlement jobs to achieve client's satisfaction.

Productivity Management

• Ensure Group objectives and instructions are cascaded to team members and feedback is provided to management for overall team effectiveness.
• Encourage team to propose the idea for improving the current work process and implement for achievement the highest levels of efficiency and cost effectiveness.
• Identify system and process improvement of productivity.

People

• Ensure continuous development of the team to manage and sustain long term viability.

Business direction and market practice

• Pay attention to changing market condition and practice, give suggestion to Unit Manager / Business units for assisting in Marketing, Operations and business strategy review.

Control and Risk Management

• Effectively monitor and manage risks and controls of Local Settlement operations, so as to avoid loss to the Bank.
• Take responsibility for the proper control of safes and keys as laid down in the Group instruction circular.
• Ensure compliance within the team to Group and Regulatory requirement.
• To effectively manage the risks so as to protect client's and the Bank's interest.
• Ensure adherence to SS Operations Manual and understanding of KCSA items pertain to Local Settlement
• Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.
• Act as a Money Laundering Prevention Officer and ensure appropriate internal controls and procedures for Money Laundering prevention are understood, functioning and reported as intended.

Change Management

• Ensure that system & procedural changes are implemented successfully and update in DOI.
• Assist in providing support for changes in processes.

Training

• Attend/complete training as assigned on timely manner.
• Identify self training needs and inform Unit Manager.
• Manage the training needs of staff and nominate them to attend training courses relevant to their position, potential, individual inspiration & business short and long term requirements.

Complexity and judgment

• Prompt decision making to protect client's interests and avoid losses to the Bank.
• The nature of the business is complex and changing. This requires keeping up to date with market regulation, changes, and practice.

Freedom of decision making

• Wide powers of decision making are required relative to Local Settlement transactions and business issues.
• Freedom within approved guideline for authorizing and releasing transaction within approved limits.

Key relationships

Internal

• Related units in Securities Services Operations i.e. Asset Servicing, FX and Payments, Ops Support, Fund Services, Change Management, etc
• Operational Risks Team
• Client Services, Business Account Managers, Sales
• Human Resources
• Local IT and Business Transformation Team
• Other related stakeholders within the bank as deemed appropriate

External

• SET, TSD, TCH, BOT
• Brokers, custodian banks
• Global Business Services Chennai
• Other related external stakeholders as deemed appropriate

Other Responsibilities

• Embed Here for good and Group's brand and values in Thailand; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedure

Our Ideal Candidate

Qualifications / experience / education

• In dept Securities product, operational and general banking operations and through knowledge of operations and rules of local Securities industry.
• In dept knowledge of risk management and sound knowledge of legal and credit control
• Tertiary education with minimum of 3 years of banking experience including 3 years in Securities/Cash/FX related industry
• Proven supervisory and interpersonal skills
• Ability to keep up and handle continuous changing market conditions and operating procedures/environments
• Wide range of contacts among counterparty banks
• Understanding of the workings in a computer related work environment
• Excellent management and communication skills.
• All round leadership skills.

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Local language communication (Thai) Expert
• English language communication Advanced

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers