āļ›āļĢāļ°āļāļēāļĻāļ‡āļēāļ™āļ™āļĩāđ‰āļŦāļĄāļ”āļ­āļēāļĒāļļāđāļĨāđ‰āļ§

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.
Responsibilities:

  • Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance
  • Participate in engagement campaigns to potential and existing clients to increase growth opportunities
  • Assist office staff with client credit applications and transaction processing
  • Analyze disbursement reports and assist providers with account reconciliation
  • Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone
  • Order, replace, and track provider enrollment kits and marketing information
  • Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems
  • Retrieve, update, and store provider data in all appropriate systems
  • Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions
  • Update information for change of address and bank info changes and perform department assistance functions as assigned by management
  • Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 2-4 years of relevant experience
  • Thai Speaking and English Speaking skill
  • Experience within customer service, call center, or retail preferred
  • Experience with relationship building with internal and external customers
  • Retrieve, update, and store provider data in all appropriate systems


Education:

  • High School diploma or equivalent

Job Family Group:

Customer Service

Job Family:

Service & Sales

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

āļ—āļąāļāļĐāļ°āļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
  • Sales
  • Management
  • Compliance
  • Thai (Fair)
  • English (Fair)
āļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
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  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ 1
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ 2
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ 3
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ 4
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āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ—

āļˆāļģāļ™āļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™:2000-5000 āļ„āļ™
āļ›āļĢāļ°āđ€āļ āļ—āļšāļĢāļīāļĐāļąāļ—:āļāļēāļĢāđ€āļ‡āļīāļ™āđāļĨāļ°āļāļēāļĢāļ˜āļ™āļēāļ„āļēāļĢ
āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļšāļĢāļīāļĐāļąāļ—:āļāļĢāļļāļ‡āđ€āļ—āļž
āđ€āļ§āđ‡āļšāđ„āļ‹āļ•āđŒ:www.citi.co.th
āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ:n/a
āļ„āļ°āđāļ™āļ™:4/5

āļ”āđ‰āļ§āļĒāđ€āļāļĩāļĒāļĢāļ•āļīāļ›āļĢāļ°āļ§āļąāļ•āļīāļ­āļąāļ™āļĒāļēāļ§āļ™āļēāļ™āđ€āļāļ·āļ­āļš 200 āļ›āļĩ āļāļ­āļĢāļ›āļāļąāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒāļāļēāļĢāđƒāļŦāđ‰āļšāļĢāļīāļāļēāļĢāļ—āļĩāđˆāļ„āļĢāļ­āļšāļ„āļĨāļļāļĄāļĄāļēāļāļāļ§āđˆāļē 100 āļ›āļĢāļ°āđ€āļ—āļĻāļ—āļąāđˆāļ§āđ‚āļĨāļ āļ—āļģāđƒāļŦāđ‰āļ‹āļīāļ•āļĩāđ‰āļ–āļ·āļ­āđ€āļ›āđ‡āļ™āļŠāļ–āļēāļšāļąāļ™āļāļēāļĢāđ€āļ‡āļīāļ™āļ—āļĩāđˆāļ›āļĢāļ°āļŠāļšāļ„āļ§āļēāļĄāļŠāļģāđ€āļĢāđ‡āļˆ āđāļĨāļ°āđ„āļ”āđ‰āļĢāļąāļšāļāļēāļĢāļĒāļ­āļĄāļĢāļąāļšāļ™āļąāļšāļ–āļ·āļ­āļĄāļēāļāļ—āļĩāđˆāļŠāļļāļ”āđāļŦāđˆāļ‡āļŦāļ™āļķāđˆāļ‡āļ‚āļ­āļ‡āđ‚āļĨāļāđƒāļ™āļ›āļąāļˆāļˆāļļāļšāļąāļ™āļŦāļ™āļķāđˆāļ‡āđƒāļ™āļ›āļąāļˆāļˆāļąāļĒāļ‚āļ­āļ‡āļ„āļ§āļēāļĄāļŠāļģāđ€āļĢāđ‡āļˆāļ‚āļ­āļ‡āļ‹āļīāļ•āļĩāđ‰ āļˆāļ°āļ›āļāļīāđ€āļŠāļ˜āđ„āļĄāđˆāđ„āļ”āđ‰āđ€āļĨāļĒāļ§āđˆāļēāļ„āļ·āļ­ “āļ—āļĩāļĄāļ‡āļēāļ™āļ­āļąāļ™āđāļ‚āđ‡āļ‡āđāļāļĢāđˆāļ‡â€ āļ—āļĩāđˆāļ›āļĢāļ°āļāļ­ ... āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļĢāđˆāļ§āļĄāļ‡āļēāļ™āļāļąāļšāđ€āļĢāļē: At Citi Thailand we are looking for candidates having a good Honors degree (minimum Second Upper Honors) or a Bachelor's or Master's/MBA degree from a reputable university and who have no more than three years of work experience if the candidates have already graduated. Fluency in English and Th ... āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļŠāļģāļ™āļąāļāļ‡āļēāļ™āđƒāļŦāļāđˆ: 19th Floor Interchange 21 Building, Sukhumvit Road, Bangkok 10110
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āļ—āļĩāđˆ WorkVenture āđ€āļĢāļēāđƒāļŦāđ‰āļĄāļđāļĨāđ€āļŠāļīāļ‡āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ— āļ˜āļ™āļēāļ„āļēāļĢāļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ āđ‚āļ”āļĒāļĄāļĩāļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļĩāđˆāđ€āļāļĩāđˆāļĒāļ§āļ‚āđ‰āļ­āļ‡ āļ•āļąāđ‰āļ‡āđāļ•āđˆāļ āļēāļžāļšāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļ—āļģāļ‡āļēāļ™ āļĢāļđāļ›āļ–āđˆāļēāļĒāļ‚āļ­āļ‡āļ—āļĩāļĄāļ‡āļēāļ™ āđ„āļ›āļˆāļ™āļ–āļķāļ‡āļĢāļĩāļ§āļīāļ§āđ€āļŠāļīāļ‡āļĨāļķāļāļ‚āļ­āļ‡āļāļēāļĢāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™ āļ‹āļķāđˆāļ‡āļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļļāļāļ­āļĒāđˆāļēāļ‡āļšāļ™āļŦāļ™āđ‰āļēāļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ— āļ˜āļ™āļēāļ„āļēāļĢāļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ āļĄāļĩāļžāļ™āļąāļāļ‡āļēāļ™āļ—āļĩāđˆāļāļģāļĨāļąāļ‡āļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļšāļĢāļīāļĐāļąāļ— āļ˜āļ™āļēāļ„āļēāļĢāļ‹āļīāļ•āļĩāđ‰āđāļšāļ‡āļāđŒ āļŦāļĢāļ·āļ­āđ€āļ„āļĒāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™āļˆāļĢāļīāļ‡āđ† āđ€āļ›āđ‡āļ™āļ„āļ™āđƒāļŦāđ‰āļ‚āđ‰āļ­āļĄāļđāļĨāļˆāļĢāļīāļ‡āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļĄāļ­āļ™āđ€āļ” āļ™āļīāļŠāļ‹āļīāļ™āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ We SoundtrackāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ—āļēāļĢāļēāļĨāļĩ āļŠāļ›āļēāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļŠāļ•āļđāļ”āļīāđ‚āļ­ 96