ประกาศงานนี้หมดอายุแล้ว

0.8 million. This is the number of patients in Thailand that across 57 Novartis brands have reached. We are also one of leading Pharmaceutical companies in Thailand who invest in Clinical Trials.
We are on our journey to reimagine medicine and our team focus on delivering healthcare solution which fit for purpose. We strive to be the best place to work where our associates could be their best self each day and every day to unleash their full potential.
We are looking for individual to join our team who have passion to improve and extend people's lives.
Your Responsibilities:
Your responsibilities include, but not limited to:
  • Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
  • Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
  • Advice and provide information on the company's value proposition, regarding products, commercial conditions and added new value.
  • Track orders, as well as resolve customer doubts about products, prices, delivery, availability, and features.
  • Record and analyze all the information to help better customer knowledge and enhance customer experience -Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
  • Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
  • Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
  • Management of returns due to expired and lack of rotation.
  • Processing & tracking of platform orders. Start date, end date, replacement, and inclusion of new products.
  • Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management.


Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.


Minimum requirements

What you'll bring to the role:
  • Bachelor's Degree in any applicable field
  • 3-5 years' experience in Sales Administration field to manage customer satisfaction: Early Delivery (Goods on Loan) Request & Clearing, Tenders, Quotation's request, and Returned Goods request for exchanging or credit note and facilitate new customer account from Pharmaceutical Business
  • Strong collaborative with multiple key stakeholder
  • Detail Oriented with Multi-Tasking skills
  • Growth mindset, Customer centric, Entrepreneurial mindset, Serviced mind and Problem-solving skill
  • Proficient in Microsoft Office especially Microsoft Outlook
  • Communicable in Thai and English skills
Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network


Division

PHARMA


Business Unit

AMAC


Country

Thailand


Work Location

Bangkok


Company/Legal Entity

NOV THA


Functional Area

Sales


Job Type

Full Time


Employment Type

Regular


Shift Work

No


Early Talent

No
ประสบการณ์ที่จำเป็น
  • ไม่ระบุประสบการณ์ขั้นต่ำ
เงินเดือน
  • สามารถต่อรองได้
สายงาน
  • บริการลูกค้า
ประเภทงาน
  • งานประจำ

เกี่ยวกับบริษัท

จำนวนพนักงาน:50-100 คน
ประเภทบริษัท:การแพทย์ / เภสัชกรรม
ที่ตั้งบริษัท:กรุงเทพ
เว็บไซต์:www.novartis.com
ก่อตั้งเมื่อปี:n/a
คะแนน:4/5

Novartis is global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life at Novartis by diverse, talented, performance driven people. All of which makes us the most rewarding employer in our field. Nova ... อ่านต่อ

สำนักงานใหญ่: 159/30 MOO 3 VIBHAVADI RANGSIT ROADTALAT BANG KHEN SUB DISTRICT
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