Perform functional, business case and system integration testing.
Identify issues and recommend solutions based on test result analysis.
Generate the necessary test data for different stages of testing.
Provide pre-implementation as well as post-Implementation support.
Incident support, performing root cause analysis, resolution execution and escalation of unresolved incidents.
Manage and analyze the incidents, identify the problem and escalate to Project's Team for support when required.
Customer Service Management Responsible for operations system testing and training; create training material and test cases, provides on-going support to end users as needed.
Support functional, business case, and system integration testing.
Identify issues based on test results and present the findings to relevant stakeholders.
Provide on-going support to master data and owns country master data.
Stakeholder Management Work with regional IT to ensure timely deployment of Domestic systems.
Train new users on system usage.
Support local super users to identify necessary change requests to enhance the operational systems for local business.
Work closely with business and various departments to ensure applications are well supported.
Team Management Develop operational system training skills.
Develop skills in DHL proprietary application - Domestic System.
Qualifications Good command of English.
Bachelor Degree or above.
Minimum 2 - 4 years overall business knowledge in the field (familiar with a variety of the field's concepts, practices, and procedures). Experience in deploying operational systems in new terminals/hubs. Testing experience is a plus.
Logistic operational experience is preferred.
Ability to understand business processes and relate them to technical teams.
Strong oral and written communication, interpersonal skills.
Ability to work independently and as part of a team.
Experience using Quality Center/RTC for test execution, and defect management.
Experience in testing, writing end user documentation.
Proficient in MS Office (MS Project, Excel, Word, PowerPoint and Visio).
GL88855 Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand Category Operations Posted Date 08/26/2021 Hours/week 48 eCommerce Solutions DHL eCOMMERCE SOLUTIONS (THAILAND) LIMITED