Job Profile: Operations Manager

Job Title: Head, Corporate Bank Branch Operations

Business Title: Head, Corporate Bank Branch Operations

Corporate Title: VP/DIR

Department: CB, IB & CRU Operations

Cost Center: 0783851113 GCO-Local Payment

Location: Bangkok, Thailand

Organization Manager Kelvin See

Matrix Manager Kamoltas Nalinthrangkurn

Job Description Summary:

The Operations Head is typically the owner of a department made up of several teams, mainly responsible for oversight and management of those groups and has an expert or deep understanding of the business, process, product and regulation.

Their main responsibilities include providing input into the creation of the Bank's strategic goals and being an ultimate driver of the direction and performance to target. They are also responsible for driving transformation and continuous improvement, leading programmes or projects.

They also manage and foster relationships with various stakeholders and/or vendors. They create robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment.

The Operations Head is also responsible as an escalation point for department, controls, key process and risk indicators. They have accountability for budgets, risk control framework, vendor relationship and cost management. They lead by example in supporting the Bankwide regulatory agenda, being proactive in the recognition and management of risk, leading or sponsoring change programmes.

The Operation Head is also ultimately responsible for the performance of teams, supervisors and individual contributors in that any operational and transactional processes under the teams' remit are performed within agreed service level, policies and procedures. They ensure that key process and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.

Key responsibilities and requirements:

• Management and oversight of the CB Branch Operations in Thailand, ensuring adherence to policies, processes and procedures and assist in formulating new procedures.
• Ensure efficient team structure through effective resource management, focusing on ensuring correct skills for roles and optimum resourcing level for the team under your remit
• Manage and mentor direct reports, actively engaging with them through team and individual meetings and the staff performance process.
• Motivate, challenge, and ensure employees are cross trained as required to fulfill their roles
• Ensure compliance, audit and security requirements are met
• Drive a risk-focused culture across area of responsibility, ensuring risk items identified are tracked to remediation.

• Gather, validate and objectively analyze relevant information to identify key issues, drawing sound conclusions and making decisions on the appropriate course of action
• Provide clear direction to the team and clear roadblocks within their group
• Drive a performance culture throughout the office by setting clearly defined/measurable relevant objectives and giving constructive feedback
• Establish and maintain close relationship with local and regional business and infrastructure partners
• Lead the transition of tasks to strategic hubs
• Build up the retained organization in country, for example but not limited to:
  • Ownership and Management of outsourced services
  • Regulatory oversight
  • Interface management and close co-operation with local and global stakeholders
  • Ownership of issues and incidents
  • Responsibility for requirements regarding Quality Management, Risk and Control and Regulatory
• Ability to structure and lead projects

Skills knowledge and experience:

• Minimum of 15 years of relevant banking experience with knowledge and experience of working in an operations environment.
• Deep Experience in Cash Operations activities & knowledge of Custody Operations; familiar with local regulations
• Proven track record in leading and motivating teams.
• A high degree of accuracy, efficiency and attention to detail
• Project Management Experience eg. AGILE method
• Extensive analytical skills and solution-oriented problem solving
• Excellent organization and prioritization skills, profound decision-making skills
• Strong inter-personal skills and strong leadership capabilities including delegation skills
• Excellent communication skills and ability to work in virtual global teams
• Distinct client and service orientation
• Innovative approach to work (eg. Design thinking) and continuously identify and implement process improvements
• Structured & determined approach to work, a willingness to take ownership of problems and an effective communicator/presenter
• Able to affectively assess and mitigate program risks and dependencies
• Able to work well, apply sound judgment and make timely decisions under pressure
• Proactive and self-driven, who appreciate the challenging and dynamic business within a matrix organization
• Highly organized and agile,
• Hands on mentality
• Excellent verbal and written communication skills in English and fluent in both written and verbal
• Financial Services understanding will be ideal.
• A plus if possess understanding of technology workflow or data analytic tools eg. Alteryx and/or Tableau

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.