• Manage people and business to meet the Business Target Agreement e.g. Order Intake, Revenue, Profit, Free Cash Flow from Sales to Operation
• Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

• Thai proficiency.
• Bachelor's Degree of Engineering or higher
• 8-10 years of experience and at least 3 years in managerial level.
• Consistent track record of achieving customer service objectives (Sales and Operation), demonstrable planning and forecasting skills
• Experience in Power Transmission and DItribution, Protection & Control, IoT and Digitalization is preferable.
• Good English usage in speaking and writing
• Doable and team-work attitude
• Strong decision-making skills
• Managing processes
• Tracking budget expenses
• Analyzing information
• Developing standards
• Help desk experience

Organization: Smart Infrastructure

Experience Level: Experienced Professional

Full / Part time: Full-time