Job Purpose:
To support Broker distribution in achieving new broker business wins and day to day operation with fully understanding of End to End Process and business partner requirement. Coordinate with cross functional to get business solutions and alignments. Ensuring both frontend and backend are fully supported and deliver with the best effort.
Critical Tasks and Expected Contributions/Results:

• Support Broker function to do business assessment for potential individual clients, brokers and corporates.
• Gather and validate document from our clients, brokers for both group and individual policy approval
• Support broker and distribution on sales, aftersales and renewal processes to ensure all service requirements are achieved
• Keep detailed records and complete administrative tasks such as paperwork and correspondence
• Set-up meeting schedule or appointment both internal & external parties
• Coordinate with cross functional parties both internal & external to support Broker distribution activities
• Set-up new campaign launch
• Monitor project implementation plan & ensure the launch timeline delivery on time
• Coordinate and prepare marketing & media planning, marketing materials & activities and organize marketing events (if any)
• Sales report preparation
• Ensuring a high quality service is provided at all time, looking for opportunities to improve the service
• Assisting with any queries relating to the systems that in place for Brokers and arranging for their log on details as required
• Build and maintain ongoing relationships with our brokers
• Support Broker distribution for other assignments

Qualifications / Specific Requirements:

• Bachelor degree in Marketing, Business Administration, Management or related fields
• Past working experience in relevant role, i.e., Business development or Broker support with excellent administration and customer service skills
• Self-motivated with strong interpersonal skills and confident to work independently and take responsibility
• A track record of gaining an understanding of customers' needs and delivering excellent customer service
• A strong sense of accountability, willingness to take ownership and drive resolution of issues
• Detailed oriented and priority setting
• Positive attitude with eager to learn new things
• Proactive and can work under pressure
• Good command both writing and speaking English with experience of adapting your style and approach to the audience and message to be delivered

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?