Responsibilities Qualifications

• Answer incoming calls, chat, email and ticket regarding on-boarding, product, service, technical issues and general customer's concerns
• Proactively build and maintain positive customer experience on all touch points including ticket, chat, telephone and other company's official channels by ensuring service level of responsiveness
• Be able to preliminarily solve the issues by using appropriate skills and escalate cases to team leader when necessary
• Capable in attentively and calmly handle customer's complaints and summarize the detail in daily report for being a part of organization improving customer experience enhancement plan
• Efficiently handle customer's enquiries with excellent service and mindset for best customer satisfaction
• Intentionally learn and understand cryptocurrency business, organization and comfortable to work in fast-growing company

Qualifications

• Able to type "คะ/ค่ะ" correctly
• Thai nationality, age 25-30 years
• Bachelor's degree
• Experiences in call center or customer service background
• Fluent in Thai & English (verbal & written)
• Able to work as a shift
• Friendly and courteous with clear tone of voice, proactive and patient
• Customer service minded, willing to help and positive thinking attitude
• Proficient with computers and software such as MS Office and Excel
• Cryptocurrency, bitcoin technology, AML, KYC or trading knowledge is a plus
• Startup business background is preferable
• Having an understanding about Bitcoin and other Cryptocurrencies are preferable, candidate should prepare for an interview related to this topic