Responsibilities

• Provide second level of technical support for all application systems and software system
• Troubleshoot and investigate the root cause of incidents that happen with application systems
• Work closely with application development teams and vender to investigate,fix and test applications
• Monitor, update and maintain application systems to ensure that systems are working as operational
• Collaborate with others to implement of application patches, application setting, master data setup, application promotion and ensure proper integration of environment
• Collaborate with users and vender on production incidents, changes and bug fixes

Qualifications

• Bachelor's degree in engineering/ computer or related field
• 5 years experience in support, maintain and install IT application systems for medium to large organization
• Experience in troubleshooting and investigating IT system/application incidents
• Excellent service mind and good customer service skill
• Good command of spoken and written in English