We are looking for a reliable Technical Support Engineer who will undertake support tasks, ensuring the quality of customer support.

Our ideal candidate will be service-minded and have a high-sense of prioritizing and working with little supervision. They will also be self-motivated and trustworthy.

The technical support engineer ensures smooth running of our company's business and contributes to driving sustainable growth and customer satisfaction.

*We accept CV/Resume in English only.

Responsibilities

• Research and identify solutions to software and hardware issues within agreed time limits.
• Diagnose and troubleshoot technical issues for customers (including distributors, resellers, and end users).
• Ask customers targeted questions to quickly understand the root of the problem and provide prompt and accurate feedback to customers.
• Talk clients through a series of actions, either via Helpdesk system, phone, email, chat, or remote desktop, until they've solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams such as Product Managers and R&D.
• Refer to internal database or external resources to provide accurate technical solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their devices are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• Provide internal support to regional sales team, including pre-sales and after-sales.
• Travel and assist in trainings, exhibitions, or shows as needed.

Qualifications

• Male/Female, Age 22-30 years.
• Bachelor's Degree in Information Technology or Computer Science fields.
• Ability to communicate in English (Listening, Speaking, Reading, and Reading).
• Ability to communicate in Mandarin, Vietnamese, Filipino, Lao, Khmer, or Burmese is a plus, but not required.
• Driven and motivated person.
• Ability to handle multiple priorities and handle stress.
• Ability to stay calm at all times.
• Polite in both writing and speaking situations.
• Highly enthusiastic in information technology.
• Thai nationals only.

Skills Required

• Experience with Windows/Linux/macOS environments.
• Good understanding of computer systems, mobile devices, and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Ability to learn and improve own knowledge and adopt new technologies.

Skills Preferred:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Helpdesk Technician or similar roles.
• Familiarity with remote desktop software and helpdesk software.
• Certification in Microsoft, Linux, Cisco or similar technologies.
• Experience with Linux such as shell scripts, LVM, RAID, or DRBD.
• Basic programming knowledge of C/C++, Java, or Python.