We are new tech company in Toyota Tsusho Group, our growing business focusing on software development and Software as a Service (SaaS) utilizing advanced technology, cloud computing and big data analytics to support business & operation activities in mobility, logistics, transportation and Smart City. We are looking to hire a Sales & Customer Support Manager who will be responsible for overseeing and organizing our sales & customer support team.

Responsibilities

• Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Lead in brainstorming and setting sales goal
• Lead to generate leads, potential customers, target customers, customer base
• Coordinate with marketing on lead generation, competitor analysis, product benchmarking
• Design and implement a strategic sales plan,
• Identify the right market segment with the right value proposition and hit the market by value proposition & suitable use cases.
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
• Oversee the activities and performance of the sales team.
• Develop sales team through motivation, counseling, and product knowledge education.
• Review customer satisfaction survey, incoming request and customer compliant and coordinate with other team in order to solve root cause and make improvement.
• Organize and create documents related selling activities such as quotation, contract, invoice, etc.

Qualifications & Background

• Bachelor's degree in computer science, business, or a related field
• 5-8 years of Sales manager and related experience
• At least 2 years in sales both software product and project

Key Competencies

• Proven ability to lead sales team to meet challenging target & quotas
• Proven experience in setting sales goals and sales strategy aligned with the goals
• Deep understanding of CRM systems and best practices
• Excellent presentation, communication and negotiation skills with solid logical thinking and appropriate critical thinking
• Strong ability to provide best practice to sales team by training and coaching
• Strong interpersonal skills, leadership skills and extremely resourceful
• Results-oriented with determination
• Strong analytical and problem-solving skills.

Others

• Ability to create wireframes and/or visual graphic components
• Ability to use software tools to create sales kit, mock up, sales activity tracking, sales management & analysis
• Ability to work in intensive fast forward atmosphere
• Ability to work as a team as well as independently.
• Spoken and written English, Japanese is a plus.