The Great Room is looking for energetic and personable Member Relations Officer (MRO) who is the main point of contact for all our members. Each MRO specializes in either Sales, Events or Operations. The MROs will work as a team, and report to the Centre Manager. The team's goal is to deliver a strong community spirit, through operational excellence, while ensuring the office maintains high occupancy.

• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Support the preparation of members' move-in and move-out schedules to minimize issues, and ensure a warm welcome and fond farewell
• Support the Centre Manager in making strategic decisions regarding the operational and sales performance of the office
• Support the Centre Manager to develop best practices and process improvement to benefit service efficiency and members' experience
• Develop strong rapports with members, and proactively gather company details and members' preferences to enhance service delivery and sales experience
• Ensure a warm welcome and fond farewell for all members and visitors to the office
• Sales
• Conduct office tours and upsell space to prospective members according to their needs
• Research and identify the needs of prospective and existing members, and develop personalized sales pitches and solutions to meet their needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Refer prospective or existing members to other offices based on their specific needs
• Support Centre Manager to develop and implement lead generation and sales conversion strategies to maintain 100% occupancy
• Connect with local organizations and attend networking events to promote the office and the brand, and identify potential members
• Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings

• Great organizational skills with the ability to multi-task
• Demonstrate integrity, responsibility, and good work ethics
• Strong verbal and written communication skills
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPointProven objection handling, prospecting and negotiation skills.
• Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Reliable, focused, and detail-oriented
• Self-directed with a high level of initiative and a 'can do' attitude
• Finds it easy to bridge corporate and start-up culture
• Fluent (both written and spoken) in English and Thai