Your work is to ensure that all users of TakeMeTour are happy (both travellers & local expert / local guide). You will be the only customer facing position of the company. Be prepared to represent TakeMeTour!

The "Customer Experience" position is responsible for managing customers' experience & their happiness. This includes, but not limited to the following:

• Travellers: Making sure that foreign travellers have a smooth experience using TakeMeTour (including trip suggestion & customization or even solving their basic technical problem)
• Make sure that those who use TakeMeTour receive a the best-in-class experience from the pre-trip, during-trip,and until post-trip period.
• Understand customers' problems and be the main POC when they have any problem
• Proactively reach out to potential travellers to promote TakeMeTour's experience
• Local Expert: Help them list an interesting, unique, and creative local experience on TakeMeTour
• Ensure local expert happiness by creating an active local expert community
• Lead or participate in new projects or initiatives (if any)

• We are looking for an enthusiastic, passionate and self-motivated team member.
• Who have an excellent communication skills and good service minded.
• Able to speak & write fluently in Thai and English (3rd language is a plus)
• Love talking and mingling with people (either in-person, phone, email, chat)
• Good service mind & optimistic person
• Able to handle immediate situations & find an appropriate solution quickly
• Be creative & passionate on planning a trip around Thailand
• Not only work hard, but also work smart to get things done