POSITION SNAPSHOT

Location: Bangkok
Company: Nestlé
Business Unit/Division: Supply Chain
Full-time
Bachelor Degree in any related field
Minimum 3 years of work experience in Customer Supply Chain
Good English & Thai communication skills

A DAY IN THE LIFE

• Be single contact point with customers and assist Customer Facing Supply Chain Manager in driving Perfect Order Cycle with customers and innovative collaborative Supply Chain solutions that deliver a competitive advantage by optimizing cost to serve and maximizing fresh product availability in offline and online retail
• Build Relationship and Trust with the Customer:
  • Maintain the contacts with the customer either by being based or in remote (telcos & spot visits), with or without access to the Customer's systems
  • Gain insight into the Customer's operations
  • Understand Customer's needs
  • Understand the Customer's KPIs and the way of measuring them
  • Review the KPI at defined frequency
  • Deliver actions to respond/eliminate operational issues
• Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer:
  • Monitor the PPIs and KPIs that support the Perfect Order Cycle
  • Solve root causes of failures throughout the O2C E2E process with the customer
  • Develop joint projects and activities to Close the GAP (Master data Alignment, Inventory, Replenishment, OSA & Freshness, etc.)
  • Ensure wastes and inefficiencies are eliminated from order processing
  • Facilitate timely deliveries and no outstanding payments through orders follow-up
• Support performance excellence with the Customer:
  • Deliver supply chain excellence by implementing continuous improvement projects and routines
  • Align cross functional team e.g Sales, Supply Chain functions to drive improvements with customers
  • Implement collaborative processes (CPRF, CCP)
  • Escalate problem solving and facilitate the expert-to-expert contacts between Nestlé and the Customer's teams
  • Contribute the acquired insight to develop skus and packaging which fit the Customer's expectations
    

ARE YOU A FIT?

• Bachelor Degree in any related field
• Minimum 3 years of work experience in Customer Supply Chain
• Good English & Thai communication skills
• Exposure within Sales and / or Retail Account would be beneficial
• Strong analytical skills and attention to details.
• Work well with others and can work well under pressure with minimum supervision.
• Good negotiation & problem-solving skills.