Qualifications:

• BA/ BS degree or other equivalent.
• 3-5 years in E-Commerce business. Experience with Magento platform ideal.
• Experience as online merchant on direct-selling platform.
• Experience working with third-party web shops and marketplaces to drive sales.
• Customer service experience and the ability to deal with difficult customers is essential.
• Team player with a sense of team spirit.
• Ability to build external and internal relationships and partnerships.
• Exhibit professionalism.
• Ability to plan and prioritize with patience.
• Ability to manage multiple tasks and deliver to deadlines.
• Take responsibility for solving problems.
• Prepare to challenge and be challenged.
• Accountable and responsible.
• Communicate effectively and openly.
• Knowledge of E-commerce is highly advantageous.
• Excellent organizational skills and ability to prioritize.
• Excellent Microsoft Office proficiency.

Responsibilities:

• Manage promotion deal and price offer, In-shop flash sale.
• Manage visibility and communication: Change banner / SKU photo.
• Manage product and assortment: Activate products on the E-shops and make sure that they are displayed correctly.
• Manage inventory: Update stock of each SKU to ensure the E-shops are adequately stocked and this is reflected in the system.
• In-platform communication: Re-configure the shop homepages, translate and update shop content and manage shop categories using the content management systems for Shopee, Lazada and Line shop.
• Manage and prepare all E-commerce related document to comply with local SOP such as Promotional and Activity Form, Proof of Voucher Redemption, Screenshot of Bioderma’ s communication as requested by partners, etc.
• Liaise with related parties to smoothen program / campaign execution such as venue booking, KOL contact, display product preparation, coordination with production team & MC.
• Deal promptly and professionally with customer email and telephone enquiries.
• Guide and advise potential customers with the aim of converting to purchase.
• Monitor Naos E-shops for issues which might deter customers from buying to suggest then implement ways of combating these issues.
• Produce templates that streamline processes and keep these updated.
• Contribute to the work of the team as required, including user acceptance testing (UAT), date entry and checking problem solving, producing reports and presentations, etc.