Sales Management

• Optimize sales opportunities, manage and support sales team to achieve sales target
• Communicate and inspire the team on corporate sales strategy and relevant business information (animate morning briefings, training)
• Implement and follow proper visual presentation guidelines and customer service guidelines with high standard.
• Support the team in building long term Client relationship, leveraging the different client royalty tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations

Store Operation Management

• Ensure proper inventory mix-matching to market needs.
• Review merchandise assortment on regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Instruct and supervise staff in the correct execution of all operating procedures, including merchandise receipt, pricing, counts, and sales.
• Make timely window and interior display changes pro-actively to feature various new items and create excitement.

Staff Management

• Identify, recruit and develop talents
• Set individual and team goals; proactively assess and manage performance against expectations.
• Uphold excellent quality, in conjunction with efficient and friendly customer service.
• Monitor staff performance to ensure that excellent customer service is maintained
• Motivate staff to achieve sales goals.

Qualification

• Bachelor's degree or higher in related field, Business Administration or related fields.
• Minimum 3-5 years working experience in fashion or retail business, luxury products is a plus.
• Excellent Customer Services - Service minded with client-centric mind set.
• Problem-solving skills and result oriented.
• Good communication in spoken and writing in English and proficent in MS Office
• Team player and good Leadership Skill.