You will manage all stages of program delivery for both virtual and in-person learning programs including pre, onsite and post-program management.

In this role, you will drive the learning strategy and implementation across four broad pillars which are the delivery of mandatory centrally designed firm learning programs for all offices, customizing, developing and delivery of the local and regional learning program, development and delivery of partner/senior hires learning programs as well as the development, implementation and scaling the external coaching program.

In doing the above, you will own program execution, ongoing program management, and continuing development of learning programs. You will manage blended/integrated learning journeys understanding program content and objectives and supporting cohort priorities, projects and program development. You will also improve processes and implement best practices for program administration and delivery You will work with other specialists to operationalize, standardize and codify delivery processes. You will also manage program materials reflecting program content and ensure layout meets firm standards and branding.

You will collaborate with stakeholders on any issues that arise related to program administration and participant attendance (invitation, pre-work, follow-up, cancellations), escalating as appropriate. You will periodically meet with program/journey leadership to present analysis of program feedback, program trends, faculty commitment, KPIs and align on program journey specific agenda. You will also own faculty relationships by serving as a point of contact and key resource for all core and extended faculty. You will manage internal and external faculty scheduling escalating issues as needed.

As part of this, you will develop and monitor annual program budget, track program costs, review CMS records, support quarterly re-forecast process, and address issues with delivery managers while liaising with and training planners and administrative support team. You will continuously communicate program changes to outbound planning teams.

You will also build expertise on learning platforms and mobile apps such as Zoom, learning app, Inkling, LMS, Cvent and their integration into blended learning journeys.