"Ensure system accuracy and functionality to support operations visibility and control."

• Provide 1st level application support/guidance to users
• Handle and resolution of day-today operational/application issues
• Follow-up with tech team to result of the issues
• Support problem resolutions by close collaboration with the next level support and regional IT team
• Participate in Project implementation, Migration projects, UAT, parallel testing, and regression testing
• Support Testing Preparation – build test scenarios, input to strategy, scope, test cases
• Support in provide user training and training materials if required
• Create/Update case Helpdesk can resolve the ticket and create incident weekly report
• Analyze tickets trends to find out opportunities to reduce reoccurring tickets
• Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned.
• Support in other tasks as assigned by superior
• Strong analytical and problem-solving skills
• Ability to multi-tasks and manage workload under time pressure and changing priorities
• Good interpersonal skill, high responsibility
• Able to work both independently while owning strong teamwork spirit
• Off-hour working required to support until issue is result (if any)

• Male or Female, age between 28-33 years old.
• Bachelor degree in Computer Science, Information Technology or any related fields
• 5-7 years of experience in Application Support/Help desk
• Experience in BA and Application Support role
• Preferred knowledge in database (MS SQL)
• Ability to provide logical, analytical and creative approach for problem solving
• Preferred knowledge in logistics Operation
• Ability to work in a team environment as team member or team leader
• Good command of listening, writing and speaking in English
• Able to optimize knowledge with job assignment and perform any job which assign by superior
• Work hard and able to work under high pressure
• Have good service mind for support and willing to do some routine jobs