At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you'll do:

• Identify and test potential commercial and product optimisation journey

• Design and execute strategic qualitative and quantitative research projects,

• Build and create central workflow for product or commercial programs roll-out

• Run the full cycle of research and derive insights and actionable outputs

• Define the key metrics and the specifications of data structure of Growth Initiatives products

• Be an indispensable partner to brand leadership by providing a strong, objective perspective on the voice of the consumer, and by identifying and prioritizing opportunities related to brand strategy, marketing, Inspire the team to uncover the "so whats" of all deliverable

• Convey findings, through both written reports and presentations, in a concise and compelling way

What you'll need:

• At least 8 years of experience in business analysis and product management function in OTA, e-Commerce or Fintech

• Savvy in research methodologies

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required

• Globally-minded and comfortable working with people from different cultural background and in different time zones

• Fully vaccinated from COVID-19 for role based in Singapore

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.