Owned by parent company iKala, Shoplus is an AI social selling assistant targeting SEA social commence merchants.

Based on its cutting-edge technology and human-centered product design mindset, Shoplus provides a one-stop solution including AI-Live Sell, AI-Chatbot, and AI-Messenger Plug-in tool fr social merchants. Also been partnership with google and Facebook Massager . 

If you are ambitious ,and looking for a career path to global opportunity. Mast moving tempo with startup spirit, this will be the right place for you.

【Job Description 】

1. Communicating with clients to ensure that all of their needs are understood and addressed
2. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
3. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
4. Maintaining updated knowledge of company products and services.
5. Collaborate with sales and pm team to identify and grow opportunities within territory.
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Collecting and analyzing data to learn more about consumer behavior.

【Required Experience and Skills】

1. Bachelor’s Degree in appropriate field of study or equivalent work experience
2. Self-motivated and able to thrive in a results-driven environment
3. Natural relationship builder with integrity, reliability and maturity
4. Strong verbal and written communication skills
5. Fresh graduate is welcome

【Expectation】

1. Very responsive on supporting new and current paying users inquiries on a weekday
2. Can support weekend inquiries as a part-time job (Check messages 3 times, on the weekend)
3. A new full-time member would start with 3-month contract at first, to see the performance before offering the full-time contract