We are looking for an enthusiastic Operations Coordinator! Operations are at the heart of what we do at Hostmaker - we have to coordinate our fleet of housekeepers, concierge team and rescue runners. Providing a 5* quality service to our guests and hosts, in this role you will be responsible for ensuring all in-stay guest issues are dealt with speedily and efficiently! In addition to this role, you will also be the the first and often the only Hostmaker representative a guest will meet. They are a critical part of the guest journey and serve as a warm, welcoming face to the guest. The goal is to welcome each guest with warmth and affection and make them feel at home. Welcome Wizard will show the guest around the property and inspect that the property is at a best standard for the guest to have a pleasant stay.

• Make sure that each Hostmaker home is guest-ready by carrying the last supervision checks before the guest's arrival and make sure that Hostmaker standards are in place prior the guests arrival
• In charge of the guest check out (meeting the guest upon departure to retrieve the keys and report any damage by checking the inventory).
• Supporting the guest experience team from the office with urgent issues in a timely manner
• Co-ordinating Housekeepers and Juristic operation staff across Bangkok and guiding them.
• Building relationship with the Juristic officers/ Building managers
• To manage our inbox; dealing with incoming enquiries, changes to services and scheduling additional services.
• Managing the everyday scheduling and rota of front-line staff team; ensuring services are covered effectively and efficiently
• You will be supporting the wider Guest Experience Team in every way you can
• You will be working flexibly as required in fast paced business environment - the role includes working a combination of day and evening shifts as well as weekends alas, its not all fun and games but we do have plenty of those too!
• You will be solving problems in high pressure environments. Our guests are flooding in left, right and centre - you have to be able to think on your feet and deal with last minute operational changes
• Conducts supplier analysis, evaluate supplier, managing invoice queries, liaise internal and external stakeholders to support the overall operations process will also be part of the job.

• An individual that has worked in high level customer service and has a demonstrable background in achieving KPIs and delivering seamless customer service.
• We operate on a 7 days, 24X7 service center. Therefore the candidate needs to be flexible in terms of shifts, including weekends and evenings.
• Punctual and reliable, 100% of the time
• Proactive, with great initiative and an ability to think on your feet.
• A great problem solver with an ability to work under time pressure
• Excited to share with our guests about Bangkok, meeting and greeting guests from all corners of the world!
• A team player who can adapt to different needs of the business.