RESPONSIBILITIES :

Incident management

• Receiving incident or request from user.
• Provide solutions to customers via phone or onsite support.
• Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner.
• Manage user account on AD such as create user and reset password.

Problem management

• Provide remote diagnostic to customer system.
• Monitor progress of calls.
• Escalate call which exceed the "Service Level Agreement" criteria.

Reporting

• Prepare call log data for manage service report.
• Maintenance of call log data.

Others as assigned by Project Manager/Helpdesk Supervisor.

Working Hour: Monday – Friday 08.30-18.30 Location: The Mall Ramkhamhang

Qualifications:

• Male or female, 25-30 years of age.
• Bachelor Degree in Computer Engineering or any related fields.
• 5 year in service and support of Computer equipment, Basic Network, IT Service management.
• Knowledge in Windows, MS Office, SAP basic, AS-400 would be advantage.
• Good communication.
• Punctual, responsible for job assignments
• Ability to work flexible.
• Service-mind and interpersonal skill is a must.