Front Office - Online Sales & Customer Service

• Respond to customer inquiries regarding product information via Social Media and E-market channels including but not limited to Facebook, Instagram, Shopee, etc. ;with an aim to lead potential customers to purchase, as well as up-selling and cross-selling products to increase sales.
• Work closely with Logistic team to actively share customer’s interest and needs in both existing and new products to help them prioritise inventory planning. Also, regularly follow-up the deliveries to ensure all orders are fulfilled correctly within provided lead-time.
• Review and validate the orders. Contact customer if the order cannot be fulfilled. Following-up cases, assess customer mood, and gather feedback for improvement.

Back office - Order Processing

• Issue order-related documents such as receipts and order tracking details.
• Coordinate with accounting team for reconciliation including payment tracking, transaction recording and documents collections.
• Full responsibility of customer’s order tracking, returned/exchanged orders. Perform a standard quality control and process procedures until return/exchange/refund is succeed.
   

Based on company growth and capability, may also involve in the area of

• Answering any inquiry via phone (customer service agent)
• Adding products to our website