Account Managers proactively manage, develop, and grow Boost's existing business within assigned customers in their territory through Renewal (repeat) business and cross/upselling.

The Account Manager is responsible for achieving monthly, quarterly and annual targets and it is expected that you become a trusted advisor to your clients. You need to be knowledgeable of Boost's competitor landscape and and be able to drive use of Boost technology.

Strategic Planning

• Ability to identify priority accounts and map the appropriate solution
• Execution of account planning on an annual basis
• Using account plans to drive key performance indicators
• Prepare for calls utilizing available tools, reports, previous call action items, and business insights to enable a mutually productive conversation
• Leverage appropriate planning tools to define targeted customer list for account reviews and high priority customer campaigns

Relationship Management

• Demonstrate effective call handling
• Conduct well structured calls with customers and partners while managing call metrics: availability, accessibility, duration, accuracy, and satisfaction. Conclude call with proper wrap-up and documentation
• Execution of campaigns through CRM activities
• Execution of Quarterly Customer Satisfaction Surveys through the CRM tool
• Monitoring Customer Satisfaction Survey results and taking action on feedback
• Recognize when a member of Boost sales or service team can appropriately add value to a customer relationship
• Recognize customer "pain points" and offer fundamental solutions
• Full understanding of competition and market forces
• Use account plans to align customer needs
• Meet or exceed revenue, pipeline, and satisfaction targets with assigned customers

Opportunity Management

• Ability to hunt for renewal opportunities and close sales
• Ability to hunt for upsell opportunities and close sales
• Drive technology penetration in set of accounts
• Use relationship management with customers as well as Boost colleagues to progress opportunities to closure
• Collaborate with the appropriate teams within Boost and ensure they are engaged and assigned as needed to specific opportunities
• Ensure Salesforce is constantly up to date
• Leverage knowledge of opportunity progression to assist in accurate pipeline and revenue forecasting

• Proven work experience as a Client Relations Manager, Customer Success, Account Manager, or other relevant experience. Experience in Hospitality industry would be a bonus.
• Sales experience is also preferable
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of an organization. This includes C-level and Executive contact
• Solid working knowledge of CRM (e.g. Salesforce), LinkedIn (any social media tool sets) and MS Office
• A customer-oriented attitude with excellent communication and negotiation skills
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills in English
• Ability to work well with a team
• Problem-solving aptitude
• BA/BS degree in Business Administration, Sales or relevant field