Booking.com is looking for a quality focused Support Desk Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help support the employees of a fast and dynamic business.

• B.responsible
• Providing technical support to all employees off Booking.com and ensure that all systems are working properly;
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
• Pro-actively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize multiple tasks from different sizes and business importance;
• Recognize when an issue needs to be escalated;
• Arrangement of new PC's for starters including setup, installation and configuration of the software/hardware based on individual user needs;
• Carry out user account maintenance for the starters, leavers and role changers
• Engage in interaction to resolve issues together with the team;
• Demonstrate drive to increase and maintain technical expertise and Booking.com company knowledge

• B.skilled
• Experience providing 1st line IT technical support;
• Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
• Experience in troubleshooting external software applications, including cloud based applications;
• Knowledge of Microsoft Office suite;
• Basic-medium level of Active Directory and Windows Server 2008 usage, AD Domain's, DNS service, DHCP service;
• Basic-medium level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet explorer and/or Mozilla browser;
• Knowledge of PC and Laptop's hardware;
• Medium level knowledge of standalone and network printers;
• Experience with any helpdesk ticketing system;
• Outstanding communication skills (written and verbal);
• Able to work successfully in and with a team;
• Eligible to work in Thailand – This role is only open to Thai nationals as there will be no work pass sponsorship for this role.