ประกาศงานนี้หมดอายุแล้ว
Reservation Agent
ที่แบงค็อก แมริออท มาร์คีส์ ควีนส์ปาร์คJob Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Your Responsibilities
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
ประสบการณ์ที่จำเป็น
- ไม่ระบุประสบการณ์ขั้นต่ำ
ระดับตำแหน่งงาน
- ระดับเจ้าหน้าที่
เงินเดือน
- สามารถต่อรองได้
สายงาน
- งานขาย
- การตลาด / โฆษณา
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
Marriott International’s value proposition as an inclusive employer is simple: Find Your World. With more than 5,700 properties and 30 brands worldwide, the opportunities in a Marriott career are endless. Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, ... อ่านต่อ
ร่วมงานกับเรา: Marriott’s culture of “putting people first” is very close to my culture and it affords the opportunity to make a positive impact in many people’s lives.
สวัสดิการ
- เครื่องแบบพนักงาน
- โอกาสในการเรียนรู้และพัฒนา
- โบนัสขึ้นอยู่กับผลประกอบการ
- การพัฒนาเพื่อความเป็นมืออาชีพ