āļ›āļĢāļ°āļāļēāļĻāļ‡āļēāļ™āļ™āļĩāđ‰āļŦāļĄāļ”āļ­āļēāļĒāļļāđāļĨāđ‰āļ§

Junior Support Analyst (Fresh Grad is Welcome)

āļ—āļĩāđˆATA IT LIMITED

Main objectives  

  • Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
  • Have a direct impact on the customer experience
  • Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
  • Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
  • Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
  • Document all issue resolution and application knowledge as per defined standards as required

Qualification

  • Bachelor’s Degree in Information Technology, Computer, or related field
  • 0-1 year of experience in client application support role
  • Knowledgeable in SQL scripts, DataDog, Splunk
  • Knowledgeable in Windows OS, Unix and Linux
  • Familiarity with IBM OSS/ISM, CRM2, AS400, Croesus
  • Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
  • Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
  • Able to read log files, identify errors and formulate paths to troubleshoot resolution
  • Strong analysis and problem-solving skills are important
  • Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
  • Ability to solve problems independently and creatively
  • Ability to follow instructions and work in a team environment
  • Fluent written and spoken English

Nice to have 

  • Previous experience working with Western company
  • Previous experience working with remote team
  • Banking background 

What you will get from ATA IT

  • 14 days’ vacation in first year
  • Health insurance for staff & families
  • Life insurance 
  • Dental fee for staff & families
  • Provident fund
  • Monetary Assistance (Childbirth, Funeral, Basket Visit)
  • Annual Party
  • Annual Health Check
  • Monthly Activities- Staff Birthday & Company Activities
  • Social discuss & sharing knowledge
  • Multi-national company with flexible working hours, but professional company culture
  • WFH Policy
āļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
  • āđ„āļĄāđˆāļĢāļ°āļšāļļāļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ‚āļąāđ‰āļ™āļ•āđˆāļģ
āļĢāļ°āļ”āļąāļšāļ•āļģāđāļŦāļ™āđˆāļ‡āļ‡āļēāļ™
  • āļĢāļ°āļ”āļąāļšāđ€āļˆāđ‰āļēāļŦāļ™āđ‰āļēāļ—āļĩāđˆ
āđ€āļ‡āļīāļ™āđ€āļ”āļ·āļ­āļ™
  • 25,000 - 35,000 THB
āļŠāļēāļĒāļ‡āļēāļ™
  • āđ„āļ­āļ—āļĩ / āđ€āļ‚āļĩāļĒāļ™āđ‚āļ›āļĢāđāļāļĢāļĄ
āļ›āļĢāļ°āđ€āļ āļ—āļ‡āļēāļ™
  • āļ‡āļēāļ™āļ›āļĢāļ°āļˆāļģ
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 1
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 2
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 3
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 4
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 5
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 6
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 7
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 8
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 9
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 10
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 11
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļĨāļīāļĄāļīāđ€āļ•āļ— 12
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āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ—

āļˆāļģāļ™āļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™:50-100 āļ„āļ™
āļ›āļĢāļ°āđ€āļ āļ—āļšāļĢāļīāļĐāļąāļ—:āđ€āļ—āļ„āđ‚āļ™āđ‚āļĨāļĒāļĩāļŠāļēāļĢāļŠāļ™āđ€āļ—āļĻ
āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļšāļĢāļīāļĐāļąāļ—:āļāļĢāļļāļ‡āđ€āļ—āļž
āđ€āļ§āđ‡āļšāđ„āļ‹āļ•āđŒ:www.ata-it-th.com/
āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ:2016
āļ„āļ°āđāļ™āļ™:4.5/5

āļšāļĢāļīāļĐāļąāļ— āđ€āļ­āļ—āļĩāđ€āļ­āđ„āļ­āļ—āļĩ āļˆāļģāļāļąāļ” āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ āļž.āļĻ.2559 āđ‚āļ”āļĒāļĄāļĩāļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒāđ€āļžāļ·āđˆāļ­āđ€āļ›āđ‡āļ™ āļšāļĢāļīāļĐāļąāļ—āļŠāļąāđ‰āļ™āļ™āļģāļ”āđ‰āļēāļ™āļāļēāļĢāđƒāļŦāđ‰āļšāļĢāļīāļāļēāļĢāļ”āđ‰āļēāļ™āļ˜āļļāļĢāļāļīāļˆāđ„āļ­āļ—āļĩāļ‚āļ­āļ‡āļ˜āļ™āļēāļ„āļēāļĢ āđ‚āļ”āļĒāļšāļĢāļīāļĐāļąāļ— āđ€āļ­āļ—āļĩāđ€āļ­ āđ„āļ­āļ—āļĩ āļˆāļģāļāļąāļ” āļ–āļ·āļ­āļŦāļļāđ‰āļ™ 100% āđ‚āļ”āļĒ National Bank of Canada, Quebec āđ‚āļ”āļĒāļšāļĢāļīāļĐāļąāļ—āđ€āļ›āļīāļ”āļĢāļąāļšāļšāļļāļ„āļĨāļēāļāļĢāļ—āļĩāđˆāļ•āđ‰āļ­āļ‡āļāļēāļĢāđ€āļ•āļīāļšāđ‚āļ•āđ„āļ›āļāļąāļšāļšāļĢāļīāļĐāļąāļ— āļ—āļąāđ‰āļ‡āļ„āļ™āđ„āļ—āļĒ āđāļĨāļ° āļ•āđˆāļēāļ‡āļ›āļĢāļ°āđ€āļ—āļĻ

āļĢāđˆāļ§āļĄāļ‡āļēāļ™āļāļąāļšāđ€āļĢāļē: At ATA IT, we strive for success through Efficiency in Motion, where success is only attainable when everyone moves forward together. Our team is full of magnificent people with varying backgrounds and experiences that can share different perspectives to help each other grow.

āđ€āļ‚āļ•āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļ—āļĩāđˆāļ—āļģāļ‡āļēāļ™: āļŠāļēāļ—āļĢ
āļŠāļģāļ™āļąāļāļ‡āļēāļ™āđƒāļŦāļāđˆ: 25 Bangkok Insurance Building, 29th Floor, South Sathorn Road, Thungmahamek, Sathorn, Bangkok 10120, Thailand
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āļŠāļ§āļąāļŠāļ”āļīāļāļēāļĢ

  • āļ›āļĢāļ°āļāļąāļ™āļ­āļļāļšāļąāļ•āļīāđ€āļŦāļ•āļļ
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āļ—āļĩāđˆ WorkVenture āđ€āļĢāļēāđƒāļŦāđ‰āļĄāļđāļĨāđ€āļŠāļīāļ‡āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ— ATA IT LIMITED āđ‚āļ”āļĒāļĄāļĩāļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļĩāđˆāđ€āļāļĩāđˆāļĒāļ§āļ‚āđ‰āļ­āļ‡ āļ•āļąāđ‰āļ‡āđāļ•āđˆāļ āļēāļžāļšāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļ—āļģāļ‡āļēāļ™ āļĢāļđāļ›āļ–āđˆāļēāļĒāļ‚āļ­āļ‡āļ—āļĩāļĄāļ‡āļēāļ™ āđ„āļ›āļˆāļ™āļ–āļķāļ‡āļĢāļĩāļ§āļīāļ§āđ€āļŠāļīāļ‡āļĨāļķāļāļ‚āļ­āļ‡āļāļēāļĢāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™ āļ‹āļķāđˆāļ‡āļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļļāļāļ­āļĒāđˆāļēāļ‡āļšāļ™āļŦāļ™āđ‰āļēāļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ— ATA IT LIMITED āļĄāļĩāļžāļ™āļąāļāļ‡āļēāļ™āļ—āļĩāđˆāļāļģāļĨāļąāļ‡āļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļšāļĢāļīāļĐāļąāļ— ATA IT LIMITED āļŦāļĢāļ·āļ­āđ€āļ„āļĒāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™āļˆāļĢāļīāļ‡āđ† āđ€āļ›āđ‡āļ™āļ„āļ™āđƒāļŦāđ‰āļ‚āđ‰āļ­āļĄāļđāļĨāļˆāļĢāļīāļ‡āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ”āļąāļšāđ€āļšāļīāđ‰āļĨāđ„āļžāļ™āđŒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ„āļ­āļĢāđŒāđ€āļĄāļĨāļ—āđŒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ§āđ‚āļĢāļ›āļāļĢāļ“āđŒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ wv