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Junior Support Analyst (Fresh Grad is Welcome)
āļāļĩāđATA IT LIMITEDMain objectives
- Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
- Have a direct impact on the customer experience
- Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
- Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
- Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
- Document all issue resolution and application knowledge as per defined standards as required
Qualification
- Bachelorâs Degree in Information Technology, Computer, or related field
- 0-1 year of experience in client application support role
- Knowledgeable in SQL scripts, DataDog, Splunk
- Knowledgeable in Windows OS, Unix and Linux
- Familiarity with IBM OSS/ISM, CRM2, AS400, Croesus
- Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
- Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
- Able to read log files, identify errors and formulate paths to troubleshoot resolution
- Strong analysis and problem-solving skills are important
- Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
- Ability to solve problems independently and creatively
- Ability to follow instructions and work in a team environment
- Fluent written and spoken English
Nice to have
- Previous experience working with Western company
- Previous experience working with remote team
- Banking background
What you will get from ATA IT
- 14 daysâ vacation in first year
- Health insurance for staff & families
- Life insurance
- Dental fee for staff & families
- Provident fund
- Monetary Assistance (Childbirth, Funeral, Basket Visit)
- Annual Party
- Annual Health Check
- Monthly Activities- Staff Birthday & Company Activities
- Social discuss & sharing knowledge
- Multi-national company with flexible working hours, but professional company culture
- WFH Policy
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- āđāļĄāđāļĢāļ°āļāļļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļąāđāļāļāđāļģ
āļĢāļ°āļāļąāļāļāļģāđāļŦāļāđāļāļāļēāļ
- āļĢāļ°āļāļąāļāđāļāđāļēāļŦāļāđāļēāļāļĩāđ
āđāļāļīāļāđāļāļ·āļāļ
- 25,000 - 35,000 THB
āļŠāļēāļĒāļāļēāļ
- āđāļāļāļĩ / āđāļāļĩāļĒāļāđāļāļĢāđāļāļĢāļĄ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
āļāļĢāļīāļĐāļąāļ āđāļāļāļĩāđāļāđāļāļāļĩ āļāļģāļāļąāļ āļāđāļāļāļąāđāļāđāļĄāļ·āđāļāļāļĩ āļ.āļĻ.2559 āđāļāļĒāļĄāļĩāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļ·āđāļāđāļāđāļ āļāļĢāļīāļĐāļąāļāļāļąāđāļāļāļģāļāđāļēāļāļāļēāļĢāđāļŦāđāļāļĢāļīāļāļēāļĢāļāđāļēāļāļāļļāļĢāļāļīāļāđāļāļāļĩāļāļāļāļāļāļēāļāļēāļĢ āđāļāļĒāļāļĢāļīāļĐāļąāļ āđāļāļāļĩāđāļ āđāļāļāļĩ āļāļģāļāļąāļ āļāļ·āļāļŦāļļāđāļ 100% āđāļāļĒ National Bank of Canada, Quebec āđāļāļĒāļāļĢāļīāļĐāļąāļāđāļāļīāļāļĢāļąāļāļāļļāļāļĨāļēāļāļĢāļāļĩāđāļāđāļāļāļāļēāļĢāđāļāļīāļāđāļāđāļāļāļąāļāļāļĢāļīāļĐāļąāļ āļāļąāđāļāļāļāđāļāļĒ āđāļĨāļ° āļāđāļēāļāļāļĢāļ°āđāļāļĻ
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: At ATA IT, we strive for success through Efficiency in Motion, where success is only attainable when everyone moves forward together. Our team is full of magnificent people with varying backgrounds and experiences that can share different perspectives to help each other grow.
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