AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey, from 360 e-commerce management to full-service branding and creatives.

JOB DESCRIPTION
 

• Build, manage and develop long-term relationships with key stakeholders (brands, marketplace platform) in order to achieve the business objectives by increasing the brand’s online presence.

• Lead and negotiate annual agreements with ecommerce partners

• Develop plan, KPI and Goals to achieve for each ecommerce partner

• Define and implement Go to Market strategy with cross functional internal teams (marketing, operations, customer service)

• Identify new ecommerce trends and opportunities for business growth and implement action plans

• Prepare and present product proposals to future and current ecommerce partners

• Analyze and interpret brand’s performance and consumer behavior to identify strengths, weaknesses and business opportunities

• Regular communicationwith clients to understand their needs and explain value proposition.

• Keep accurate records pertaining to inventory and account notes.

• Ensure seamless operations of their brand portfolio, including forecasting accuracy and customer order fulfillment

• Act as the key point of contact forbrands and other marketplace platforms, managing and addressing daily operations, working closely with internal cross-functional teams.

• Identify industry trendsand competitive market insights

• Act as a client advocate with a focus on improving the customer and brandexperience.

• Build relationships with clients based on trust and respect.