Location: Srinakarin Centre

ABOUT THE DEPARTMENT/TEAM 
British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides high quality and efficient customer service experience to all new and existing customers across all British Council services.

WHAT YOU WILL BE DOING AND WHY

• Supervise a team of Sales & Customer Management Officers in the branch to ensure top quality, welcoming and efficient integrated customer engagement experience to all new and existing customers 
• Work closely with Branch Manager to ensure the branch meets and exceeds the sales and customer management targets and KPIs
• Work closely with Branch Manager and HSCM to build a high performing team and embed a results-orientated sales and customer management culture in the SCM process 
• Monitor quality of delivered work and to ensure share the same best practice and standards with other branches

WHAT IS INTERESTING ABOUT IT

• You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills. 

WHAT WE ARE LOOKING FOR

• You will bring along at least 3 years of supervisor experience in the admin & operational environment of customer management related field. Experience of working with children will be an advantage.

Interested applicants should read through the Role Profile

and apply online via https://tinyurl.com/tha-nt-1976internal

We do not accept an application from ‘Quick Apply’

Closing date for applications:  23 May 2019 (23:59 UK time)

We offer an attractive benefits package.

Only short-listed candidates will be contacted. 

"Right to work in Thailand"

The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.

The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child-safe environment.

“The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants’ personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at http://www.britishcouncil.org/home-privacy-policy.htm.”