IT manager will be responsible for IT network and infrastructures and daily operations between D’Oro headquarters and all D’Oro store locations, which includes IT infrastructure design and installations, maintenance and updates, and day-to-day IT support and trouble shoot.

Job Scope:

-        Establish strategic direction of IT systems, database, network and Bigdata platforms

-        Manage and maintain the IT infrastructure and network, including system administration, troubleshooting, and preventive maintenance of hardware and software

-        Maintain and update POS and ERP systems in accordance of new business request (e.g. menu and promotion changes)

-        Monitor network performance to ensure smooth IT operation between all systems in the company’s network

-        Manage day-to-day operational aspects of IT support and maintenance team

-        Perform cause-root analysis of network and infrastructure errors, keeping report, and manage team in solving in limited timing

-        Manage and keep record of IT hardware inventories for highest utilization

-        Act as primary liaison between company and vendor in maintain current IT system, keeping the system up-to-date, and support new system set-up

-        Provide technical support and organize IT training for internal departments

Qualifications:

-        Bachelor degree in Computer Science or IT related field

-        At least 7 years experience in IT related field, experience working in retail industry is a plus

-        Profound technical knowledge in network, server, ERP, POS, CRM systems are required

-        Experienced in working with multiple technology solutions and service providers

-        Good team leader and problem solving skill