We are seeking an outstanding Customer Support Ninja to join our growing team. This is a unique opportunity to gain valuable experience at a fast-paced, rapidly expanding mobile start-up company. You will be able to use your initiative and creativity to support our expansion, and gain a working knowledge of all aspects of the business. 

You will be in charge of customer support for our product as well as our social media channels, including email marketing.

• About the job
• Customer Support
• Deliver great customer experiences through Zendesk
• Provide timely, accurate, effective and high quality customer service
• Promote the adoption of our product and educate users
• Provide customer feedback to the product team
• Social Media management
• Administrate the creation and publishing of relevant, original, high-quality content.
• Create a regular publishing schedule.
• Create, curate, and manage all published content (images, video and written).
• Monitor, listen and respond to users in a "Social" way while cultivating leads and sales.
• Develop and expand community and/or influencer outreach efforts.
• Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).
• Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
• Compile reports for management showing results (ROI).
• Email Marketing
• Managing the company's email campaigns and communicating company brands through email marketing.
• Analysis of current email marketing campaigns and making recommendations for improvement.
• A/B Testing on various email campaigns to establish the most effective.
• Tracking and reporting on email campaigns in order to guide improvements.

• Who We Are Looking For 
• Bachelor's degree in Business Management or Marketing.
• Excellent English written communication and copywriting skills.
• Demonstrates creativity and documented immersion in social media
• An excellent team player with strong communication, presentation and interpersonal skills.
• Attention to detail and costumer focused
• You should be highly motivated with strong interest in entrepreneurship and digital marketing, have the ability to quickly assume a great deal of responsibility, and have the ability to adapt well to an unknown cultural environment 
• You have an absolute hands-on mentality