Responsible for supporting clients An opportunity to grow with the best selling independent Japanese SI vendor company Fresh graduate is also welcome An opportunity to utilize your experience and knowledge in Network integration

• Receive and Response to customer call/e-mail
• Logging and Tracking the details of customer requests and problems as cases.
• Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement
• Participate and assist in driving the knowledge management process.
• Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
• Support user requests that were defined in team scope of work, follwing service level agreement.
• Provide report to customer, supervisor and project manager upon requests.
• Other tasks as assigned
• Workplace Area Ploenjit/Bangkok
• Working Hour Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 is OT)

• Thai Nationality, Male or Female, Age28-35
• Bachelor's degree in Computer Engineering or any related field
• At least 3 years ecperiences in IT support and implementation or related field.
• Network (LAN/WAN0 troubleshooting and design)
• Operation system (Window client/server, Linux, Vmware) configuration and troubleshooting
• Security solution and appliance configuration and troubleshooting
• Internet services configuration and trobuleshooting
• English Advanced Conversational level
• Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage is preferable